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  • FAQs

  • For what door thicknesses are Weiser products designed?
    Standard door thickness is 1 3/8”-1 ¾”. Thick door screw pack (not provided together with the unit) is needed if the thickness of the door is 2 ¼” (please contact 1-800-501-9471). Door hole diameter (crossbore) 2 1/8” Edgebore 1” Backset 2 3/8” or 2 ¾” adjustable.
  • Where can I find installation instructions?
    Go to our Installation Videos section. Or you can find your product from our Product Browse and then go to the PDF instructions section of the product detail page.
  • How do I use the emergency key on a privacy lever or knob?
    Place the screwdriver end of the key into the centre of the hole. Slowly insert the key until it stops. Slowly turn the key clockwise until the key falls into the groove (the emergency key will be pointing to the 10 to 4 position in relation to a clock when in the groove). Turn the key to the left to unlock the door for a lever, and turn the key to the right to unlock the door for a knob. For emergency situations you can also use a normal flat head screw driver that will fit through the hole to unlock the door.
  • How do I take care of my hardware?
    For proper cleaning of our hardware, we suggest using warm, soapy water and then towel-dry the hardware. It is also recommended to clean these high-touch surfaces on a regular basis.
  • Is a Weiser lock with SmartKey re-key technology more secure than a traditional pin and tumbler lock?

    Yes, SmartKey re-key technology provides additional security:

    • SmartKey is available in an ANSI Grade 1 deadbolt- certified the highest level of residential security.
    • SmartKey offers BumpGuard™ protection, to protect against lock bumping, an attack technique that can defeat conventional pin and tumbler locks.
    • SmartKey is pick-resistant and passes the highest test standard against lock picking—UL 437.
    • SmartKey provides the flexibility to re-key your locks, yourself, in seconds, as frequently as you wish. If you lose a key or loan out a key that you didn't get back, you can re-key your locks and secure your home in seconds.
  • Am I limited to how many times a SmartKey lock can be re-keyed?
    No, you can re-key a SmartKey lock as often as you'd like.
  • My lock broke, what can I do?
    Proof of purchase (copy of the receipt or barcode) is required to get a warranty claim started. (Warranty covers the original purchaser of the Weiser product). Call us at 1-800-501-9471 and a Consumer Service Representative will be more than happy to assist you.
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