• Audio & Visuals

  • What Do The Different Colored Lights On The Status LED Mean?
    In normal operating mode: Amber indicates locked.  Green indicates unlocked. Red indicates low battery.  For other operating modes, please see the installation guide.
  • When I Try To Lock The Obsidian, It Makes Noises But Doesn’t Lock.
    The Obsidian may not have been ‘handed’ properly. (The ‘handing’ process allows the lock to determine which direction to extend the deadbolt.) The Obsidian will automatically ‘hand’ the first time it powers up. If you need to re-hand the lock, please view the installation guide. Or, the Obsidian might be jamming. Check that the bolt hole is deep enough for the bolt to fully extend. Check that the door closes properly so that when the deadbolt is extended, it is going into the bolt hole and not hitting the deadbolt strike or door frame.
  • Can I Turn Off The Beeping Sounds?

    Yes, there is a small switch on the interior of the lock that is used to turn on/off the customizable following features:

    • LEDs
    • Audio/Beeps
    • Auto-Lock
    • SecureScreen

    To access these small switches, remove the interior cover by removing the three small screws on the sides and under the interior cover. For detailed instructions on how to remove the interior cover and set the small switches, please see the installation guide.

  • The Screen On My Obsidian Doesn’t Light-Up/Wake-Up When I Touch It.

    Check that the batteries have power, are inserted correctly into the battery pack, and that the battery pack is inserted correctly. For detailed instructions on how to change the batteries, please see the installation guide.

    If the issue remains, check that the cable between the keypad and the interior is connected with the proper alignment and completely inserted. For detailed instructions on how to connect the cable, please see the installation guide.

    HELPFUL TIP: When waking up the Obsidian, it’s best to touch the screen with multiple fingers, your palm, or the back of your hand until you hear a beep or the screen lights up.

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