To light up the keypad buttons, press the one-touch locking button when the deadbolt is locked.  Pressing the other/numerical buttons will not cause the keypad to light up.

Check that the batteries have power, are inserted correctly into the battery pack, and that the battery pack is inserted correctly.  For detailed instructions on how to change the batteries, please see (link to install guide/install video).

If the issue remains, check that the cable between the keypad and the interior is connected with the proper alignment and is completely inserted.  For detailed instructions on how to connect the cable, please see (link to install guide/install video?).

Halo will not lock if your batteries are too low so as to prevent accidentally locking you out.  For information on how to change your batteries, please see (link to install guide/install video?).

Halo may not be locking if the bolt hole on the door frame is not deep enough.  Make sure the bolt hole on the door frame is at least 1” deep and clear of any debris.

Halo may not be locking due to a misalignment with the door, door frame, and/or strike.  For more information on how to address misalignment, please see (link to install guide/install video?).

Halo may not have been ‘handed’ properly.  (The ‘handing’ process allows the lock to determine which direction to extend the deadbolt.)  Halo will automatically ‘hand’ the first time it powers up.  If you need to re-hand the lock, please see (link to install guide/install video?).

Halo might be jamming.  Check that the bolt hole is at least 1” deep so the bolt fully extends.  Check that the door closes properly so that when the deadbolt is extended, it is going into the bolt hole and not hitting the deadbolt strike or door frame.  Check that the mounting screws securing the exterior keypad are not over-tightened.  

For new installations, please be sure to check that the lock was installed with the latch extended and in the lock position.