• Do I Need To/ How Do I Update Premis Firmware?
    Premis firmware can be updated by using the update feature in the Premis app.
  • Is the lock weatherproof? (what if it gets rained on)?
    Premis is just as weather resistant as a Weiser’s normal deadbolt.
  • Why Can’t The Premis App Locate My Lock?

    A) You can only pair one phone to the HomeKit, all other subsequent phones will share access to the iCloud Home via the invite process.

    B) In the event that your phone cannot discover (find) Premis during the initial pairing process, try the following:

    1. Delete any instances of your lock from your “Home”.

    2. Press the “A” button in the upper left corner for ~10 seconds (the clearing process will be signaled with a beep). This will clear any previous pairings from the lock.

    3. Restart the “Add Lock” process within the Premis App, and you should be able to “find” your lock and complete the pairing process.

  • What To Do When A Bolt Jam Occurs Frequently, Batteries Need To Be Replaced Often Or The Motor Sound Slow?

    Test the lock/unlock with the door open and closed. If the issue only occurs when the door is closed, check on the following causes:

    1. Door prep – ensure proper strike hole depth in the door frame.

    - It must be a minimum of 1” deep.

    2. Do you need to push or pull the door to lock the deadbolt manually?

    - Adjust tab on lower strike to center deadbolt head


    - Ensure deadbolt strike is at least 1” deep on frame of door

    - Check that door thickness is supported - 1-3/8" to 1-3/4

    3. Weather stripping –check that weather stripping is not impending the door alignment and adjust if necessary

    4. Battery corrosion – Check and replace batteries when necessary to avoid corrosion

    5. Overtightened bolts - Remove interior trim and subassembly, loosen thru bolts, reinstall without overtightening the bolts

    Refer to “Warped Door” guide to make the necessary adjustments to properly align the door.

  • Lock Not Available Error Message

    1. During initial setup, check that the barcode for HomeKit compatibility scanned properly during the installation steps.


    2. Check that the iPhone running the Premis or Home app is within Bluetooth range and line of sight.

    3. Replace batteries with new ones to ensure that lock is properly powered. Typical battery life based on 10 entries per day is 10-12 months if the door
    is properly aligned and the lock does not encounter interference in lock/unlocking the door.

    4. Toggle the Bluetooth settings (Disable/Enable). If no effect, power cycle the phone (turn OFF, then turn ON) to reset Bluetooth.

    5. Reset lock by pressing the “A” button for 10 seconds – you will hear a beep sound to confirm that reset is successful. You will need to redo the steps for adding the lock into your home using the Premis app.


  • Do I Need To/How Do I Update The Premis App?
    App updates can be seen and completed on the Apple App store or in iTunes
  • What Do I Do If I Lose Communication With My Lock?
    Ensure your Apple device Bluetooth is enabled, and your Apple TV is connected to the internet and its sleep mode set to “Never”.  Make certain your lock is within Bluetooth range of the Apple device/TV.
  • What Do I Do If I Want To Switch The WiFi Network Of My Apple TV?
    Switching your Apple TV WiFi network should not disrupt Premis connectivity to your Apple devices as long as internet connect is reliably available.
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