What steps should I take to ensure my scheduled access codes remain active after December 31st?

Issue Description:

The temporary access codes scheduled to start before December 31st, 11:59 PM, and extending into 2025, require additional action to ensure uninterrupted access.

Locks Affected: Halo Touchscreen, Aura

Impact

• Access codes that are scheduled to begin prior to December 31st, 11:59 PM and extend into 2025 will automatically expire on December 31st, 11:59 PM.

Not Impacted

• Access codes set to "Never" Expire (Anytime Access codes).
• Access codes with "Repeat" option turned on (Recurring Access codes). 
• Access codes which end (Expire) before December 31st, 11:59 PM or start on or after Jan 1st, 12:00 AM.

Required User Action

If an access code is scheduled to start before December 31st, 11:59 PM and has a duration into the 2025 new year, two unique codes must be created as follows:

1. Access Code 1: that "Expires" on December 31st, 11:59 PM.
2. Access Code 2: that "Starts" from January 1st, 12:00 AM.

Figure below shows an example schedule: Dec 23, 2024, 3:20 PM to Jan 5, 2025, 5:30 PM.

Support

Our team is actively working on a firmware update to address this issue. Once available, you will receive a "Firmware Update Available" prompt in the app. We appreciate your understanding and continued trust as we work to resolve this matter promptly.

For assistance, please contact our support team at https://ca.weiserlock.com/support/customer-service.