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Issue Description:
The temporary access codes scheduled to start before December 31st, 11:59 PM, and extending into 2025, require additional action to ensure uninterrupted access.
Locks Affected: Halo Touchscreen, Aura
Impact
Not Impacted
Required User Action
If an access code is scheduled to start before December 31st, 11:59 PM and has a duration into the 2025 new year, two unique codes must be created as follows:
Figure below shows an example schedule: Dec 23, 2024, 3:20 PM to Jan 5, 2025, 5:30 PM.
Support
Our team is actively working on a firmware update to address this issue. Once available, you will receive a "Firmware Update Available" prompt in the app. We appreciate your understanding and continued trust as we work to resolve this matter promptly.
For assistance, please contact our support team at https://ca.weiserlock.com/support/customer-service.
Sign up for Weiser updates to stay informed about new products, promotions, latest trends and styles, and you'll be entered to win a $250 gift card.