• Weiser App Frequently Asked Questions

  • How do I upgrade to the latest Weiser App version?

    Note: The location of this information may vary slightly depending on the version of iOS or Android you are using.

    • Automatic Updating

    • Apple App Store

      • Open Phone Settings > Tap App Store > Under “Automatic downloads” enable “App Updates”

    • Google Play Store

      • Open Google Play Store > Tap Profile Icon > Tap “Settings” > Tap “Network preferences” > Tap "Auto-update apps" and enable automatic updates

    • Manual Updating

    • Apple App Store

      • Open Apple App Store > Tap Profile Icon > Under ‘Available Updates” > Look for “Weiser” App > Tap “Update”

    • Google Play Store

      • Open Google Play Store > Tap Profile Icon > Tap “Manage apps & device” > Tap “Updates available” > Look for Weiser App > Tap "Update"

  • How do I check my current Weiser App and/or Lock Firmware version?

    • Check Weiser App Version

    • Open Weiser App > Tap Main Menu Icon > Look for App Version at Bottom of Menu

    • Check Firmware Version

    Note: Firmware Version may vary between locks if you have multiple locks

    • Open the Weiser App > Tap Lock Settings icon of the desired lock > Under “Information” section tap on “Device” to view the Firmware Bundle version 

  • Which iOS and Android versions are supported?

    • iOS: iOS 15 and up

    • Android: OS 9 and up

  • How do I check my iOS and Android versions?

    Note: The location of this information may vary slightly depending on the version of iOS or Android you are using.

    • iOS

    • Open Phone Settings > Tap “General” > Tap “About” and look for the IOS version

    • Android

    • Open Phone Settings > Tap “About phone” > Tap “Software information” and look for Android version

Sign up and win

Sign Up and WIN!

Sign up for Weiser updates to stay informed about new products, promotions, latest trends and styles, and you'll be entered to win a $250 gift card.