Apple CarPlay and Android Auto Support Guide for Halo Locks and Weiser Flex Garage Door Opener

Supported Devices 

Weiser Apple CarPlay and Android Auto integrations support the following products: 

All Weiser  Wi-Fi supported Smart Locks. 

• Halo Touch 
• Halo Keypad Wi-Fi Lock 
• Halo Touchscreen Wi-Fi Lock 
• Halo Select 
• Halo Select Plus 

All Weiser Flex Garage Door Openers (GDO) 

• Weiser Flex GDO Model Series (all variants) 

Note: If a Weiser Halo lock is placed in Matter mode, it will not appear in Apple CarPlay or Android Auto. Weiser Flex GDO in Vacation Lock Mode will block all remote access, including CarPlay and Android Auto.

How to Set Up Apple CarPlay or Android Auto 

1. Ensure Weiser App is installed in your phone 

2. Ensure your smart device is set up in the Weiser App 

• Confirm the lock or garage door opener is paired and functioning normally. 
• Ensure the device is added and activated in the Weiser  app. 

3. Connect your phone to your vehicle 

• Apple CarPlay: Use a compatible cable or wireless CarPlay connection. 
• Android Auto: Connect via USB or wireless Android Auto (vehicle dependent). 

4. Open the Weiser Car Interface 

In your vehicle’s CarPlay/Android Auto menu:
   - Select Weiser  (CarPlay) 
   - Select Weiser  (Android Auto)

The app will present the home view, listing the available Halo locks and Flex Garage Door Openers for each home. 

5. Control Your Weiser Lock from Apple CarPlay / Android Auto 

Once your devices are connected and the Weiser app is running through Apple CarPlay or Android Auto, you can easily manage your locks and garage door openers right from your vehicle’s display.  

To operate a device, 
   -  Select the specific lock or Flex Garage Door Opener (GDO) you wish to control from the list presented on the screen. 
   - After selecting your device, you will see lock/unlock options (for locks) or open/close (for Flex GDOs). Tap the corresponding button to perform the desired action.  
   - The interface provides clear feedback to confirm your command has been sent, making it convenient to secure your home or garage while on the go. 

Troubleshooting Tips

Below are common issues shown in CarPlay and Android Auto, along with what they mean.

1. Device Not Found

What it means:

• The lock or GDO is not detected by the Weiser app on the phone.
• The device may be offline or out of Wi-Fi range.

How to fix:

• Ensure the device has power.
• Make sure Wi-Fi is active and stable.
• Open the Weiser mobile app to confirm cloud connectivity.

2. Device in Matter Mode (Locks Only)

What it means:

The lock is paired through Matter instead of the Weiser cloud. CarPlay and Android Auto cannot control it in this mode.

How to fix:

• Convert the lock back to Wi-Fi in the Weiser App.

3. Vacation Lock Active (GDO Only)

What it means:

The Flex GDO is in Vacation Lock Mode, which disables all remote controls, including app access, CarPlay, and Android Auto.

How to fix:

• Disable Vacation Lock from the device settings in the app or from the Wall station.
• Once disabled, remote access will resume.

4. Low Battery Warning (Lock Only)

What it means:

The lock battery is low and may not respond to remote commands.

How to fix:

• Replace the batteries in the lock.
• Refresh the Weiser app.

5. Network Error

What it means:

The phone cannot reach the Weiser cloud service.

How to fix:

• Confirm your phone has cellular or Wi-Fi data.
• Reopen the CarPlay/Android Auto app interface.

6. Command Failed

Possible causes:

• Door jam on lock
• Obstruction in GDO pathway
• Temporary Wi-Fi drop
• Action canceled during confirmation

How to fix:

• Check the lock or garage door physically.
• Retry the operation.